Agent Empowerment Gamification Groups 
Calabrio
OCTOBER 15, 2019
Idaho Central continuously improves frontline engagement and performance and encourages agent empowerment—all backed by Calabrio’s integrated workforce management (WFM) platform. More than half of Idaho Central’s agents maintain a perfect attendance record.
NobelBiz
FEBRUARY 9, 2023
Going into 2021, we can foresee a few things that will remain in plain focus: a seamless customer journey, personalized customer experiences, relationship and agent empowerment. AI gamification From a business perspective, the idea of gamification can be a crucial part in the light of recent AI challenges.
teleopti
JULY 15, 2019
Last-minute agent absences are no problem because break times, lunches and even the deployment of people between different skills groups can be accommodated in a matter of minutes. Follow these seven steps for a happier, inspired and motivated team!
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