Agent Empowerment, Gamification and Morale

Search:

DAY

WEEK

MONTH

YEAR

Select your country:
Sign up | Log in

Agent Empowerment

Gamification

Morale

Buddying Up – Putting Virtual Employee Assistants at the Heart of Agent Development

TechSee

MARCH 7, 2019

The contact center industry continues to face extremely high agent turnover, with some outbound and telemarketing centers experiencing attrition rates as high as 27% annually. Virtual Employee Assistants (VEA) – or digital buddies – have been tapped as an effective solution to help contact centers both support and motivate their agents.

Gamification

Gamification Contact Center Agent Empowerment Self service

Why Simplicity in Contact Centres Matters in an Era of Complexity

CSM Magazine

AUGUST 5, 2021

Here are five tactics to tackle these new complexities from an agent perspective: 1. Replace whiteboards with dashboards – the opportunity to benchmark self-performance is a fundamental part of agent empowerment and it shouldn’t stop just because the majority of agents are working from home.

Agent Empowerment

Agent Empowerment Gamification Metrics Morale

Customer Contact Central

Buddying Up – Putting Virtual Employee Assistants at the Heart of Agent Development

Why Simplicity in Contact Centres Matters in an Era of Complexity

Stay Connected