TechSee

MARCH 7, 2019

With this in mind, Gartner’s “ How CEC Agents Could Benefit From Having a Digital Buddy ,” recommends that contact centers invest in technology strategies that not only drive operational performance, but that boost agent engagement and satisfaction. Current approaches to agent empowerment. Gamification.

Gamification 104

Gamification Contact Center Agent Empowerment Self service 104

NobelBiz

FEBRUARY 9, 2023

Going into 2021, we can foresee a few things that will remain in plain focus: a seamless customer journey, personalized customer experiences, relationship and agent empowerment. Technology plays a key part in adopting strategies for employee engagement and a seamless employee – agent experience.

Call Center 52

Call Center Gamification Agent Empowerment Contact Center 52

Playvox

FEBRUARY 2, 2022

We’ll guide you on the journey to becoming a workplace of choice by helping you understand: the root causes of call center agent burnout the benefits of overcoming burnout the right steps and strategies to improve agent performance. Preventing Agent Burnout. There are a number of steps you can take to prevent burnout.

Agent burnout 68

Agent burnout Contact Center Gamification Agent Empowerment 68

CSM Magazine

AUGUST 5, 2021

That’s the verdict of Ross Daniels at Calabrio who shares a 5-point strategy to kickstart your journey towards simplification. Why is simplicity so important, and what are the benefits of simplification for agents, operations managers and customers? We also share winning strategies to inspire your own journey towards simplification.

Agent Empowerment 59

Agent Empowerment Gamification Metrics Morale 59

Balto

JANUARY 17, 2025

Balancing customer satisfaction, agent performance, and operational efficiency isnt just hardit can feel like a game where the rules change daily. Monitoring call center performance metrics is crucial for ensuring smooth customer interactions and motivated agents. In 2025, your contact center is your brand. Think about it.

Best practices 52

Best practices Call Center Metrics Management 52

Balto

JANUARY 18, 2025

Balancing customer satisfaction, agent performance, and operational efficiency isnt just hardit can feel like a game where the rules change daily. Monitoring call center performance metrics is crucial for ensuring smooth customer interactions and motivated agents. In 2025, your contact center is your brand. Think about it.

Best practices 52

Best practices Call Center Metrics Management 52