Agent Empowerment, Gamification and Technical Support

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Agent Empowerment

Gamification

Technical Support

Buddying Up – Putting Virtual Employee Assistants at the Heart of Agent Development

TechSee

MARCH 7, 2019

Deploying the most effective and sustainable VEA would require the integration of multiple technologies, such as interaction guidance, decision support, robotic process automation, workflow optimization and agent career path development. Current approaches to agent empowerment. Gamification. Team-based models.

Gamification

Gamification Contact Center Agent Empowerment Self service

Celebrating the Successes and Achievements of Calabrio Customers

Calabrio

OCTOBER 15, 2019

Idaho Central continuously improves frontline engagement and performance and encourages agent empowerment—all backed by Calabrio’s integrated workforce management (WFM) platform. More than half of Idaho Central’s agents maintain a perfect attendance record.

Agent Empowerment

Agent Empowerment Technical Support Gamification Analytics

Customer Contact Central

Buddying Up – Putting Virtual Employee Assistants at the Heart of Agent Development

Celebrating the Successes and Achievements of Calabrio Customers

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