TechSee

MARCH 7, 2019

Deploying the most effective and sustainable VEA would require the integration of multiple technologies, such as interaction guidance, decision support, robotic process automation, workflow optimization and agent career path development. Current approaches to agent empowerment. Gamification. Team-based models.

Gamification 104

Gamification Contact Center Agent Empowerment Self service 104

teleopti

JULY 15, 2019

Promote healthy competition and make learning fun – make the most of advanced WFM reporting and dashboards to provide a real-time snapshot of agent and team performance against specific contact center KPIs or customer SLAs in a fair and transparent way. Follow these seven steps for a happier, inspired and motivated team!

Gamification 57

Gamification Contact Center Self service Chatbots 57

Balto

JANUARY 17, 2025

Use gamification, leaderboards, and rewards to keep agents motivated and invested. Whether youre looking for contact center strategies to improve performance or call center management tips to enhance day-to-day operations, the following KPIs will shape the foundation of your success. Regularly celebrate winsbig or small.

Best practices 52

Best practices Call Center Metrics Management 52