Toister Performance Solutions
APRIL 30, 2020
The interactive voice response system (IVR) prompts you to enter some basic account information like the last four digits of your social security number. The real frustration begins once you (finally) get a live agent on the phone and they ask you for the same information all over again. Then your IVR steps in.
VocalCom
MARCH 12, 2018
To keep agents organized and focused, managers may present them with a rigid protocol. However, good management is only part of ensuring agent success. Agent empowerment is equally essential, and that means giving agents a voice when establishing contact center practices.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Outsource Consultants
JANUARY 10, 2025
Identify and automate repetitive tasks to allow your agents to focus on complex, value-added interactions. Interactive Voice Response (IVR) systems handle simple queries without agent intervention. Create a supportive atmosphere that values agent contributions and promotes continuous improvement.
Callminer
AUGUST 1, 2017
Our solution, VIA Contact Centre, is actually an adapted form of Skype for Business that offers added benefits to the contact center like call recording, smart agent selection, and interactive voice response – the latter is particularly useful as it negates the need for switchboards entirely.
Global Response
MARCH 26, 2024
Do your agents need a bit more training? Consider adding more detailed FAQs to your website, integrating chatbots, and implementing interactive voice response (IVR) systems. This technology can be used in IVR systems to better understand customer requests and route calls more accurately.
Global Response
AUGUST 7, 2023
What does empowerment look like when it comes to their role? Agent empowerment is key for increasing retention and job satisfaction, but it also plays a large role in effective customer service and customer satisfaction. So, how do you create empowered call center agents who can deliver great service day-in and day-out?
Calltools
APRIL 3, 2024
This lets customers handle their own needs while your agents tackle more demanding issues. Your call center can use interactive voice response (IVR) technology to make self-service even more convenient. With IVR, callers can say what they want to accomplish instead of sitting through a list of service options.
Expert insights. Personalized for you.
80 
Let's personalize your content