Agent Empowerment Interactive Voice Response outsourcing 
Callminer
AUGUST 1, 2017
Our solution, VIA Contact Centre, is actually an adapted form of Skype for Business that offers added benefits to the contact center like call recording, smart agent selection, and interactive voice response – the latter is particularly useful as it negates the need for switchboards entirely.
Outsource Consultants
JANUARY 10, 2025
At Outsource Consultants, we’ve identified key strategies to boost your contact center’s performance and deliver outstanding results. This blog post will explore practical ways to streamline workflows, leverage AI and analytics, and empower your agents for maximum productivity.
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Ameyo
SEPTEMBER 7, 2020
The Philippines has certainly evolved as a BPO hub with exceptional outsourcing capabilities. In order to deliver excellent customer service and support, these BPOs rely on the most trusted customer service software backed-up with advanced features around autodialer, ticketing system, ACD, and IVR.
Global Response
AUGUST 7, 2023
What does empowerment look like when it comes to their role? Agent empowerment is key for increasing retention and job satisfaction, but it also plays a large role in effective customer service and customer satisfaction. So, how do you create empowered call center agents who can deliver great service day-in and day-out?
NICE inContact
DECEMBER 21, 2015
With the increase of remote employees and QM often being outsourced in the contact center, traditional calibration may not be ideal, so develop an approach that is best for your organization. Include your agents. Agent empowerment is the new norm within many contact centers. Calibrate across all Channels.
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