TechSee

MARCH 7, 2019

The contact center industry continues to face extremely high agent turnover, with some outbound and telemarketing centers experiencing attrition rates as high as 27% annually. Virtual Employee Assistants (VEA) – or digital buddies – have been tapped as an effective solution to help contact centers both support and motivate their agents.

Gamification 104

Gamification Contact Center Agent Empowerment Self service 104

Balto

JANUARY 18, 2025

A well-run call center increases customer retention, drives upsells, and turns unhappy callers into raving fans. This is where managing call center operations plays a pivotal roleensuring that agents are equipped, processes are optimized, and performance metrics align with larger business goals.

Best practices 52

Best practices Call Center Metrics Management 52

Balto

JANUARY 17, 2025

A well-run call center increases customer retention, drives upsells, and turns unhappy callers into raving fans. This is where managing call center operations plays a pivotal roleensuring that agents are equipped, processes are optimized, and performance metrics align with larger business goals.

Best practices 52

Best practices Call Center Metrics Management 52