article thumbnail

My Agent eXperience Selected as 2016 Customer Product of the Year

NICE inContact

Agent Empowerment through real-time displays of agent performance, productivity and skills rankings metrics. True multi-channel support for blended inbound and outbound voice, voicemail, email, chat, text and social media channels.

article thumbnail

What Is Call Center Monitoring: Benefits, Best Practices & Tools

Balto

Automated Compliance Alerts: Protect agents from costly errors by flagging required disclosures or compliance risks in real time. Customizable Scripts: Allow agents to adjust scripts to their own voice while maintaining adherence to company guidelines.