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Aspects of Oversight and Optimization Contact center management, or call center management, is the strategic orchestration of all elements within a customer interaction hub to ensure optimal efficiency, customer satisfaction, and business outcomes. Managing Technology: The contemporary contact center is an increasingly digital place.
Key Features & Differentiators Unified suite: Calabrio ONE integrates WFM seamlessly with qualitymanagement, business intelligence, and more, all within a single, intuitive workforce engagement management platform.
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