Callminer

AUGUST 1, 2017

Agent Desktops : Having a user-friendly desktop for agents so that they can efficiently have everything they need in one area is a great way to have a healthy AHT, and most importantly they can assist the customers efficiently and effectively. In return, the customer experience will improve and the agent frustration will be reduced.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Balto

JANUARY 6, 2025

Dynamic Prompts: Assist your agents during make-or-break moments with timely responses and questions to improve their performance and improve customer satisfaction. Key Highlights: Easy Survey Building: Qualtrics offers an intuitive platform with a drag-and-drop functionality that makes it easy to create interactive surveys.

Call Center 52

Call Center Coaching Surveys Contact Center 52

Calabrio

MARCH 5, 2025

Surveys and Feedback: Customer satisfaction (CSAT) scores, Net Promoter Scores (NPS), and post-interaction surveys. Improved performance management and agent empowerment. Digital Interactions: Website and mobile app usage, social media mentions, online reviews, and feedback forms.

Analytics 52

Analytics Customer Experience Agent Empowerment Contact Center 52

Balto

SEPTEMBER 21, 2022

Reaffirms commitment to agent empowerment for retention and growth in the contact center. These incremental capabilities will help contact centers achieve high levels of customer growth, improve customer satisfaction, and reduce average handle times, while retaining agents who will be more satisfied with their jobs.

Agent Empowerment 52

Agent Empowerment Contact Center Gamification contact center workforce 52

Global Response

AUGUST 7, 2023

What does empowerment look like when it comes to their role? Agent empowerment is key for increasing retention and job satisfaction, but it also plays a large role in effective customer service and customer satisfaction. So, how do you create empowered call center agents who can deliver great service day-in and day-out?

Call Center 62

Call Center Agent Empowerment Average Handle Time Feedback 62

Balto

AUGUST 23, 2024

Dynamic Prompts: Assist your agents during make-or-break moments with timely responses and questions to improve their performance and improve customer satisfaction. Key Highlights: Easy Survey Building: Qualtrics offers an intuitive platform with a drag-and-drop functionality that makes it easy to create interactive surveys.

Call Center 52

Call Center Coaching Surveys Contact Center 52

Balto

JANUARY 18, 2025

Ensuring compliance with scripts and regulatory guidelines. Workforce Managers The Unsung Heroes Scheduling might not seem glamorous, but a well-managed schedule is the difference between overworked agents and a balanced, efficient team. Flip the script. Theyre the safeguard between good enough and exceptional.

Best practices 52

Best practices Call Center Metrics Management 52