Callminer

AUGUST 1, 2017

Successories motivational posters were part of a study at a call center, and they found office art and motivational posters increase productivity by 33% compared to barren offices. And our studies have shown that constant recognition reinforced with small, cost-effective gifts can increase productivity by 20%.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Fonolo

MAY 30, 2023

The Golden Rules of SLAs Real-time adherence Studies show that contact centers with WFM tools have a 7.5% Real-time adherence ensures that contact centers can react quickly to changing customer demand. They can manage their own schedules, request time off, and swap shifts, too. higher adherence rate than those without.

contact center workforce 106

contact center workforce Best practices Contact Center Management 106

SharpenCX

DECEMBER 30, 2019

Because it determines your agents’ empowerment, productivity, and happiness at work. And, a constant ebb and flow of new agents coming through your doors means less collective experience and company knowledge to solve complex customer problems. What’s the real cost of agent turnover in your contact center?

Agent Empowerment 94

Agent Empowerment Contact Center Contact center software Morale 94

Balto

DECEMBER 16, 2022

Agent Empowerment. Agent empowerment is one of the top trends in the contact center space for 2023. Empowering your agents means equipping your teams with the tools, trust, information, and freedom they need to make decisions when customers need it the most. Agent Experience.

Contact Center 52

Contact Center Agent Empowerment Self service Scripts 52

Balto

JANUARY 2, 2025

A call center’s productivity becomes a transformative force when it aligns with customer expectations, agent empowerment, and operational excellence. Use tools like Balto to provide real-time coaching during live calls, helping agents adapt and grow on the job. Overstaffing burns through your budget.

Call Center 52

Call Center Abandon rate Interactive Voice Response First call resolution 52

NobelBiz

MARCH 5, 2024

Agent Empowerment and Efficiency : Our solutions provide detailed performance analytics, facilitating targeted training and development programs that empower agents and enhance productivity. You will be alerted every time your criteria are met.

Call Center 59

Call Center Contact Center Abandon rate Average Handle Time 59

CCNG

FEBRUARY 12, 2025

Process Simplification: A travel company streamlined its check-in process, reducing wait times and boosting satisfaction by 20%. Agent Empowerment: A contact center equipped agents with better tools to handle recurring issues, reducing repeat calls by 30%.

Agent Empowerment 195

Agent Empowerment Metrics Contact Center Wait times 195