VirtualPBX
FEBRUARY 5, 2025
Evolving Definitions: Regularly update and refine codes to match the fast-paced nature of technology and support scenarios. Agent Empowerment: Train technical support teams on precise coding to ensure accurate documentation of complex issues.
NICE inContact
DECEMBER 12, 2016
So, maybe your agents are empowered to solve problems and make decisions in the best interest of your customers, but can they easily access the information to troubleshoot and resolve the issue? While implementing a knowledge management solution is not easy, it can be the key to true agent empowerment.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Calabrio
OCTOBER 15, 2019
Idaho Central continuously improves frontline engagement and performance and encourages agent empowerment—all backed by Calabrio’s integrated workforce management (WFM) platform. THE ONE AWARDS WINNERS. The Leader – Idaho Central Credit Union.
Callminer
AUGUST 1, 2017
Agent Desktops : Having a user-friendly desktop for agents so that they can efficiently have everything they need in one area is a great way to have a healthy AHT, and most importantly they can assist the customers efficiently and effectively. In return, the customer experience will improve and the agent frustration will be reduced.
TechSee
MARCH 7, 2019
Deploying the most effective and sustainable VEA would require the integration of multiple technologies, such as interaction guidance, decision support, robotic process automation, workflow optimization and agent career path development. Current approaches to agent empowerment. Team-based models.
VirtualPBX
FEBRUARY 4, 2025
Evolving Definitions: Regularly update and refine codes to match the fast-paced nature of technology and support scenarios. Agent Empowerment: Train technical support teams on precise coding to ensure accurate documentation of complex issues.
Expert insights. Personalized for you.
45 
Let's personalize your content