Agent Empowerment and Telecommunications - Customer Contact Central

Search:

DAY

WEEK

MONTH

YEAR

Select your country:
Sign up | Log in

Agent Empowerment

Telecommunications

25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

AUGUST 1, 2017

Agent Desktops : Having a user-friendly desktop for agents so that they can efficiently have everything they need in one area is a great way to have a healthy AHT, and most importantly they can assist the customers efficiently and effectively. In return, the customer experience will improve and the agent frustration will be reduced.

Contact Center

Contact Center Call Center Average Handle Time Real estate

Transforming Citizen Experience

Altivon

JANUARY 16, 2018

Tersigni has more than 30 years of experience in telecommunications and contact center technologies and is Chief Customer Officer at Altivon. Agent Empowerment. Contact centers used to be in the basement both literally and figuratively, and agent turnover was extraordinarily high.

Agent Empowerment

Agent Empowerment Chief Customer Officer Self service Government

25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Transforming Citizen Experience

Stay Connected