Remove Airlines Remove Analytics Remove CRM
article thumbnail

10 Steps to Immediately Improve Customer Retention With Journey Analytics

Pointillist

In this post, I take an in-depth look at why customer retention matters and the ten powerful ways in which customer journey analytics can help you immediately improve customer retention. Hand-picked related content: How to reduce churn using customer journey analytics ]. 10 Steps to Improve Customer Retention with Journey Analytics.

article thumbnail

Making it Easy to Do Business the Way Customers Prefer

HGS

Think about the last time you booked an airline ticket or placed an order for a product. More importantly, these knowledge bases need to be integrated with multiple channels such as click-to-chat, CRM and email and the ability to update content must occur automatically in real-time. Chances are you completed those transactions online.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

How to Pick the Best Customer Journey Analytics Platform for Your Needs

Pointillist

More and more marketers and customer experience professionals are now looking for the best customer journey analytics platform to understand and engage with individual customers at a personal level, at scale. But, once you begin to look into customer journey analytics at a deeper level things become much less clear.

article thumbnail

8x8 Launches Speech Analytics and Integration Framework

8x8

Herb Kelleher, the iconic leader of Southwest Airlines made an insightful statement about strategic plans: “We have a strategic plan. Speech Analytics for Contact Centers. With 8x8 Speech Analytics, automated speech-to-text transcription extracts valuable insights from these unstructured voice conversations. Analytics Features.

article thumbnail

Top 3 Trends Shaping Customer Service in 2025

TeleDirect

AI-Powered Hyper-Personalization What It Means: Hyper-personalization involves using artificial intelligence (AI) and advanced analytics to deliver uniquely tailored experiences to each customer. AI Advancements: Machine learning and predictive analytics make it easier to understand customer behavior and anticipate needs.

article thumbnail

Embracing the Customer-First Culture: An Exclusive Interview with Mr. Rajesh Pawar, Professional Services Head

Customer Guru

Pawar is a Business Practice leader with over 23 years of industry experience of working with various Fortune 500 customers in their Customer Experience, Digital Marketing, CRM, Loyalty Programs, Business Intelligence and Analytics transformation engagements. What was the problem it was trying to address?

article thumbnail

2021 Customer Experience Predictions: The Year of AI and Workforce Engagement

3CLogic

We saw companies move away from measuring CSAT to focusing more on how to reduce DSAT (dissatisfaction) by leveraging sentiment analytics. We believe traditional Contact Center functions, and voice, in particular, must be deeply integrated with a CRM or system of record such as ServiceNow to deliver a superior customer experience.