Airlines, Average Handle Time and Calibration

Search:

DAY

WEEK

MONTH

YEAR

Select your country:
Sign up | Log in

Airlines

Average Handle Time

Calibration

Putting Humanity in Contact Centers

Customer Relationship Metrics

JULY 26, 2017

Think about the evaluation, the calibration, and the coaching. During the Survey Calibration process, those survey results would be moved from Suzie to Johnny where they should be based on the customer’s comments. Simply said, Survey Calibration is a process within any survey program where the data is sanitized to ensure accuracy.

Contact Center

Contact Center Calibration Construction Customer centricity

How to Make KBA’s Work for Your Contact Center

pindrop

AUGUST 16, 2021

It takes time for a caller to go through KBAs, which adds to the overall duration of the call. Each KBA required to complete authentication increases the average handle time required to authenticate a caller and increases the average cost per call for the contact center. Million Minutes in Handle Time.

Contact Center

Contact Center Average Handle Time Calibration Airlines

Customer Contact Central

Putting Humanity in Contact Centers

How to Make KBA’s Work for Your Contact Center

Stay Connected