Customer Service KPI Metrics: Everything You Need to Know in 2023, Explained
Netomi
AUGUST 31, 2022
You’ll want to carefully review the interactions for people who responded with low scores to analyze what went wrong to update procedures and responses or conduct additional agent training. Customer Effort Score (CES). ” 75% of customers expect a response in 5 minutes. The average is 12h 10 min.
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