TeleDirect

MARCH 15, 2025

These centers provide support for a wide range of industries, including: Healthcare and medical services E-commerce and retail Financial services and banking Technology and IT support Travel, hospitality, and airlines Insurance and legal services Benefits of Choosing a US-Based Call Center 1. More efficient first-call resolution (FCR).

Call Center 62

Call Center First call resolution Healthcare Telemarketing 62

SharpenCX

MARCH 5, 2020

Nowadays, you can get service requests by phone, or by a tweet tagged with your company’s Twitter handle. Some companies get so many customer Tweets and mentions, they have a 24/7 social team on deck to handle the requests (like our friends over at Alaska Airlines ). See why Alaska Airlines is a brand we’re crushing on.

Best practices 67

Best practices Contact Center Airlines Benchmark 67

Outsource Consultants

JANUARY 3, 2024

AI’s prowess in call centers is undeniable, but when it comes to the nuanced realm of agent occupancy, it’s still finding its feet. Sure, it’s revolutionizing metrics like Average Handle Time and First Call Resolution, but the unpredictable nature of human interactions presents a unique challenge.

Call Center 67

Call Center outsourcing Morale Interactive Voice Response 67