CSAT Score: Everything You Need To Know About Customer Satisfaction Scores (Updated March 2022)
Netomi
MARCH 27, 2022
Benchmarks for CSAT Scores By Industry. In Economy airline travel , there’s no expectation for a glass of champagne before takeoff. CSAT is often measured by completing customer satisfaction surveys. Surveys are completed through a brief, single question form asking how a customer feels following their most recent experience.
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