CCNG

JULY 3, 2024

As companies worldwide strive to deliver exceptional CX while balancing other business-critical areas, they are embracing contact center outsourcing. By 2028, the market for contact center outsourcing is expected to grow at a CAGR of 5.66% (2023-2028), reaching USD 132.92

outsourcing 195

outsourcing Contact Center Airlines CCNG 195

Advantage Communications

OCTOBER 9, 2024

The airline industry is one of the most customer-centric industries, where every interaction matters—whether it's booking a flight, modifying a reservation, or managing a last-minute cancellation. This is where Business Process Outsourcing (BPO) comes into play.

Airlines 52

Airlines outsourcing Customer Experience Business Process Outsourcing 52

Merchants

SEPTEMBER 3, 2019

Merchants expert in Aviation, Devendra Govender highlights how technology and big data analytics are shaping the airline industry to create better customer experiences. The post How Tech improves the airline customers’ experience? appeared first on Business Process Outsourcing Services | Merchants.

Airlines 40

Airlines Customer Experience Business Process Outsourcing Big data 40

HGS

OCTOBER 3, 2017

Just like you, your health system’s patients are consumers who shop at Amazon, purchase airline tickets, and stay at hotels for business and pleasure. What success are you having getting patients through your front door and retaining them as loyal consumers? Assessing Your Patients’ Needs.

Contact Center 100

Contact Center Healthcare Business Process Outsourcing Self service 100

Merchants

OCTOBER 15, 2020

South African Airways (SAA) is the country’s national airline carrier and services most major domestic and international routes. Like many airlines the world over, SAA operates under immense cost and operational pressures in the face of challenging economic conditions in a highly competitive industry.

Airlines 52

Airlines Business Process Outsourcing Customer Experience SaaS 52

Anexa BPO

NOVEMBER 7, 2021

As leisure and business travelers return, there is potential for a wave of customer dissatisfaction – at a critical time when customer loyalty is up for grabs. One way to aim high and set the gold standard for CX is to look at BPO / outsourcing companies as potential partners in your customer-centric strategies.

outsourcing 52

outsourcing Business Process Outsourcing Airlines Customer centricity 52

Merchants

JULY 23, 2019

It’s a fierce market out there for airlines across the globe. Changing customer behaviour and a push to innovate means airlines have to deliver an excellent customer experience across multiple digital touch points – all while staying profitable and embracing the travel tech revolution.

Airlines 40

Airlines Business Process Outsourcing outsourcing Marketing 40