Airlines and Call center experience - Customer Contact Central

5 Ways to Help Customers During a Major System Outage

Talkdesk

AUGUST 23, 2016

Recently, two large airline carriers experienced major system outages that resulted in the delay or cancellation of thousands of flights. A company’s call center becomes the front line to respond to an influx of calls from customers in need. Use Call Center Software Features to Reduce Wait Times.

Abandon rate

Abandon rate call center software Wait times Airlines

7 Strategies for Embracing the Work From Home (WFH) Call Center

Serenova

OCTOBER 7, 2020

Total contact center conversation volume has i ncreased by around 20 percent from mid-February to March , with the most directly-impacted industries, such as airlines and hotels, experiencing call growth of 96 percent and 130 percent respectively.

Call Center

Call Center Contact Center virtual call center At home agents

What’s the Deal with Air Canada?

Fonolo

APRIL 17, 2019

It was just last year that Air Canada was flying high after being named Best Airline in North America by Skytrax, an independent U.K. This certified airline rating system is recognized as an industry benchmark of airline standards in airport and cabin staff services’ onboard products; and business-class lounge offerings.

Airlines

Airlines Transportation Contact Center Self service

5 Ways to Help Customers During a Major System Outage

7 Strategies for Embracing the Work From Home (WFH) Call Center

What’s the Deal with Air Canada?

Stay Connected