Airlines, Call center experience and Customer Support

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Airlines

Call center experience

Customer Support

7 Strategies for Embracing the Work From Home (WFH) Call Center

Serenova

OCTOBER 7, 2020

At the same time, many businesses have observed unpredictable spikes in demand for support services. The ability of organizations to meet this demand — to pick up the phone when their customers needed them most — has been directly contingent on how well they’ve been able to make the pivot to WFH. Give agents structure and agency.

Call Center

Call Center Contact Center virtual call center At home agents

What’s the Deal with Air Canada?

Fonolo

APRIL 17, 2019

It was just last year that Air Canada was flying high after being named Best Airline in North America by Skytrax, an independent U.K. This certified airline rating system is recognized as an industry benchmark of airline standards in airport and cabin staff services’ onboard products; and business-class lounge offerings.

Airlines

Airlines Transportation Contact Center Self service

Customer Contact Central

7 Strategies for Embracing the Work From Home (WFH) Call Center

What’s the Deal with Air Canada?

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