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Mrs Lincoln, other than that how did you like the play?

CCNG

My flight was delayed for 3 hours, it wasn’t all bad I enjoyed airport sushi and interacted with several American airlines employees. When I was a customer service executive, a big part of my bonus was tied to something called a Net promoter Score. It is a survey that asks how likely you are to recommend a product or service.

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The Power of Emotional Connection: Growing Your Business Through Strong Customer Experience

CCNG

I quickly called the airline to see what could be done to rectify the situation. Still after 10 years, I remember that conversation with that agent, and go out of my way to use that airline. In today's competitive market, providing an outstanding customer experience is more important than ever.

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SURVEYING YOUR CUSTOMERS - DON’T MAKE THESE 7 MISTAKES

CCNG

Surveying shouldn’t be a feel-good exercise in your company – it needs to be taken seriously by every person to truly make the voice of the customer alive in your organization. One of the best transaction surveys I’ve encountered is from Delta Airlines.

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Understanding the Shift: Why Businesses are Embracing Contact Center Outsourcing

CCNG

BENEFITS OF CONTACT CENTER OUTSOURCING With contact center outsourcing, a business becomes more agile and flexible, ready to meet customer requirements and scale up or down as needed. Round-the-clock, personalized customer service operations improve CX, increasing lead generation and customer conversion.