Airlines, CCNG and Sales - Customer Contact Central

The Power of Emotional Connection: Growing Your Business Through Strong Customer Experience

CCNG

JUNE 14, 2023

I quickly called the airline to see what could be done to rectify the situation. Still after 10 years, I remember that conversation with that agent, and go out of my way to use that airline. In my example, the airline empowered their agent to make a change. Worst yet, my husband was getting in 2 hours prior to my flight.

Customer Experience

Customer Experience Airlines CCNG Chief Customer Officer

SURVEYING YOUR CUSTOMERS - DON’T MAKE THESE 7 MISTAKES

CCNG

AUGUST 16, 2023

One of the best transaction surveys I’ve encountered is from Delta Airlines. Surveying shouldn’t be a feel-good exercise in your company – it needs to be taken seriously by every person to truly make the voice of the customer alive in your organization.

Surveys

Surveys CCNG Airlines Consulting

Understanding the Shift: Why Businesses are Embracing Contact Center Outsourcing

CCNG

JULY 3, 2024

When you outsource your contact center operations to a reliable provider, they not only help streamline your operations and reduce costs but they can often bring in initiatives like sales through service. Recently, we helped a leading low-cost European airline leverage the power of analytics, and improve CSAT by 18%.

outsourcing

outsourcing Contact Center Airlines CCNG

The Power of Emotional Connection: Growing Your Business Through Strong Customer Experience

SURVEYING YOUR CUSTOMERS - DON’T MAKE THESE 7 MISTAKES

Understanding the Shift: Why Businesses are Embracing Contact Center Outsourcing

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