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The 13 Best AI Chatbots for Business in 2021 and Beyond [Review and Key Features]

Netomi

Chatbots are used by 1.4 Companies are launching their best AI chatbots to carry on 1:1 conversations with customers and employees. AI powered chatbots are also capable of automating various tasks, including sales and marketing, customer service, and administrative and operational tasks. What is an AI chatbot?

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Customer Service KPI Metrics: Everything You Need to Know in 2023, Explained

Netomi

You’ll want to carefully review the interactions for people who responded with low scores to analyze what went wrong to update procedures and responses or conduct additional agent training. Customer Effort Score (CES). What is a Customer Service KPI Dashboard? Angry Customers. Yes, that’s right.

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