CCNG

JUNE 14, 2023

I quickly called the airline to see what could be done to rectify the situation. Still after 10 years, I remember that conversation with that agent, and go out of my way to use that airline. In today's competitive market, providing an outstanding customer experience is more important than ever.

Customer Experience 195

Customer Experience Airlines CCNG Chief Customer Officer 195

CX Global Media

JULY 10, 2019

The third step ( Step 1 , Step 2 ) in the contact center agent journey is about developing high-performing agents. Since the advent of contact centers, it’s never been documented that technology has remedied a failed systematic approach. Jim Iyoob Chief Customer Officer??, CCVS Playbook and Planner.

Contact Center 120

Contact Center Morale Coaching Chief Customer Officer 120

Aspect

MARCH 17, 2020

Contact Center Community –. I have spent the last several days writing, calling and working with customers I have developed relationships with. Behind every Aspect badge is a person, and behind every one of our customers’ badges is a person too. The COVID-19 pandemic is challenging many of our conventions every day.

Chief Customer Officer 124

Chief Customer Officer Airlines Banking Contact Center 124

ClearAction

MARCH 22, 2024

United Airlines passenger dragged off a flight: PR nightmare, customer churn, stock plunge. Southwest Airlines outdated IT caused 16,900 canceled flights for 2 million passengers: PR nightmare, customer churn, stock plunge, massive fines. The Chief Customer Officer must drive customer-centricity companywide via influence.

Chief Customer Officer 62

Chief Customer Officer Customer centricity Airlines Metrics 62

Eptica

JULY 26, 2017

It could even involve working a shift in-store or in the contact center to get the agent perspective on CX. To fill this gap, many companies are creating the role of a Chief Customer Officer (CCO) , someone who is not part of a specific department, but has a global view and responsibility for existing and new customers.

Chief Customer Officer 78

Chief Customer Officer Customer Experience Airlines Best practices 78

Netomi

JANUARY 5, 2022

Evan has completed assignments for marquee clients such as American Express, Southwest Airlines, FM Global, IBM, Dupont, BlackRock, E*Trade, etc. He is an expert in transforming how employees work with customers through multiple digital marketing strategies. RPA Helps Contact Centers Deliver Better Customer Experiences.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

CSM Magazine

AUGUST 22, 2019

The Summit provides a space for us to learn best practices from each other and about new technologies from sponsoring vendors.” – Michelle Buckley, Director of Operations, Customer Relations/Rapid Rewards, Southwest Airlines. Senior Director, Customer Care, Hilton. Director, Customer Obsession, Uber.

Customer Service 40

Customer Service Airlines Chief Customer Officer Customer centricity 40