Beyond Philosophy

FEBRUARY 27, 2017

I’ve also qualified for airline elite status after a busy travel year, and then watched the perks squandered when I didn’t fly as much in the next one. But rewards programs alone – no matter how good – aren’t going to create customer loyalty. Imagine if Every Company had a Chief Customer Officer.

Chief Customer Officer 333

Chief Customer Officer Airlines Morale Employee engagement 333

CX Global Media

JULY 10, 2019

Jim Iyoob Chief Customer Officer??, Learn the importance of the right combination of people and software when managing agent performance and customer experience. Jackie Morales Chief Insurance Officer, Bestow. Her clients are international airlines, Fortune 500s, startups, nonprofits, & more.

Contact Center 120

Contact Center Morale Coaching Chief Customer Officer 120

Enghouse Interactive

JULY 29, 2020

Delivering this consistently means trusting and empowering your people, as this second case study from Alaska Airlines shows. #2: 2: A Case Study to #MakeMomProud: Alaska Airlines Decided that Employees Can Make It Right. Decision Intent: Let customer issue recovery be natural, human and right. We trust you. It just earned J.D.

Airlines 40

Airlines Chief Customer Officer Accountability Personalization 40

Netomi

JANUARY 5, 2022

Evan has completed assignments for marquee clients such as American Express, Southwest Airlines, FM Global, IBM, Dupont, BlackRock, E*Trade, etc. He is an expert in transforming how employees work with customers through multiple digital marketing strategies. Customer Service Leaders: Marsha Collier. Lynn Hunsaker.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98