Remove Airlines Remove Chief Customer Officer Remove outsourcing
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High-Performance Agent Development in Contact Centers: Top Experts Reveal Secrets

CX Global Media

Jim Iyoob Chief Customer Officer??, Learn the importance of the right combination of people and software when managing agent performance and customer experience. Her clients are international airlines, Fortune 500s, startups, nonprofits, & more. Etech Global Services. She’s author of the workbook Clear.

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Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

Evan has completed assignments for marquee clients such as American Express, Southwest Airlines, FM Global, IBM, Dupont, BlackRock, E*Trade, etc. He is an expert in transforming how employees work with customers through multiple digital marketing strategies. Customer Service Leaders: Marsha Collier. Lynn Hunsaker.

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CX / VoC: DIY or Hire a Guide?

CX Journey

Gear required for this trip is moderate and can fit in one large per person duffel to be checked with the airline. Is yours a standalone, office of the Chief Customer Officer organization or bundled within another function like marketing, general business intelligence, or customer support?