High-Performance Agent Development in Contact Centers: Top Experts Reveal Secrets
CX Global Media
JULY 10, 2019
Jim Iyoob Chief Customer Officer??, Learn the importance of the right combination of people and software when managing agent performance and customer experience. Her clients are international airlines, Fortune 500s, startups, nonprofits, & more. Etech Global Services. She’s author of the workbook Clear.
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