Airlines Cloud contact Multichannel 
VocalCom
FEBRUARY 27, 2018
Many industries are using chatbots in this capacity with great success—notably, the airline and banking sectors. United Airlines uses a chatbot called AutoPilot to help customers with all their flight information needs, while Bank of America’s “Erica” chatbot helps customers with nearly every aspect of account management.
VocalCom
FEBRUARY 5, 2018
The airline industry has also suffered setbacks due to mistreatment of passengers and poor communication. Indeed, many of the customer service scandals that have occurred recently have been due to companies withholding information or failing to show empathy for customers.
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NobelBiz
FEBRUARY 10, 2023
Why don’t you tell us a little bit about how you got to that point where you thought this would be a great solution for the contact center space? Steve Bederman on the Contact Center Insights Podcast. One last thing I would say is this: over the years, multichannel has been what people have been looking at. How do I do email?
VocalCom
APRIL 9, 2018
For example, many airlines are using this technology to help customers check in for flights more efficiently and notify them when there are schedule changes. Your company may keep customers updated about delivery times, order status, and even when their favorite products go on sale.
VocalCom
APRIL 16, 2018
An airline, for example, might send out a survey that inquires about different points along the customer’s travel journey. Language should be clear and catchy. Lastly, content should always be relevant. One way to do this is by featuring images of people with whom your customers can identify.
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