Airlines Cloud contact Self service 
Babelforce
NOVEMBER 4, 2021
You just need to create self-service flows. It’s similar to self-service IVR but for messaging. This will let them use your self-service options instead of speaking to an agent. Proactive support is when you solve an issue or help a customer solve an issue before the customer contacts you about the problem.
Aspect
MAY 14, 2018
Based on our own market research, customers prefer self-service and have likely taken time out of their day to call and resolve an issue they’ve likely already tried to address through web or mobile self-service…so why not make the most of every second of that call?
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Enghouse Interactive
JANUARY 24, 2019
In high-emotion, stressful situations such as these, airports and airlines experience spikes in calls and service volumes with customers clamouring for answers about the status of flights and want the most up-to-date information on the unfolding situation. Self-service options online can also be effective.
VocalCom
APRIL 9, 2018
Make self-service more efficient. Customers can save time when they use self-service, but only if processes are truly optimized. AI can make self-service work seamlessly by helping customers complete simple tasks. Many industries also use AI to keep customers informed in ways that save them time and effort.
Babelforce
SEPTEMBER 10, 2020
However good an automated service is, customers still need the option to speak to the right human agent. In one case study for Delta Airlines, caller intent was successfully captured in three-quarters of interactions. US Airlines brought AHT down by 10% by letting the IVR do the data gathering. Need to see a change in your AHT?
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