Beyond Philosophy
JULY 5, 2015
We’ve seen many examples of companies that have, or created, these kinds of cultures and levels of value delivery: Zappos, SunTrust Bank, Wegmans, Southwest Airlines, IKEA, Virgin, Rackspace, Disney, Zane’s Cycles, USAA, Target, Ritz Carlton, IBM, QVC, Umpqua Bank, Costa Coffee, etc. Customer Focus.
Teresa Allen
JUNE 1, 2017
Much talk followed the United Airlines passenger being dragged off a plane and the subsequent incident involving a family that was asked to leave when the name on the ticket didn’t match the name of the person flying. Every airline ticket you buy comes with about a page of fine print detailing what you as a passenger can and cannot do.
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Teresa Allen
JUNE 1, 2017
Much talk followed the United Airlines passenger being dragged off a plane and the subsequent incident involving a family that was asked to leave when the name on the ticket didn’t match the name of the person flying. Every airline ticket you buy comes with about a page of fine print detailing what you as a passenger can and cannot do.
Teresa Allen
JUNE 1, 2017
Much talk followed the United Airlines passenger being dragged off a plane and the subsequent incident involving a family that was asked to leave when the name on the ticket didn’t match the name of the person flying. Every airline ticket you buy comes with about a page of fine print detailing what you as a passenger can and cannot do.
Wowdesk Blog
JANUARY 23, 2025
With the increasing emphasis on customer experience, a well-implemented Complaint Management Software can significantly boost satisfaction, improve brand loyalty, and reduce churn rates. By prioritizing complaint resolution, and customer issues businesses can turn dissatisfied customers into brand advocates, driving growth and profitability.
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