Airlines Consulting Employee engagement 
Beyond Philosophy
MARCH 5, 2015
There have been many great stories in the past couple of months about airlines doing what was right by their Customers. Frontier Airlines Pilot Feeds His Passengers While Stranded on Runway. Southwest Airlines is a great Customer-centric airline with excellent employee engagement.
Beyond Philosophy
NOVEMBER 14, 2017
Both understand (in the case of Sir Richard at Virgin Group) and understood (in the case of Herb Kelleher at Southwest Airlines) the value of putting people and customers first, HR practice second. Among airlines, working in a supportive, trusting, fun, responsive and energetic culture isn’t confined to staff at Virgin.
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Beyond Philosophy
FEBRUARY 5, 2015
Southwest Airlines could offer first-class seating, but they don’t. Employee engagement and ambassadorship: linking to customer behavior. They market, and create experiences, within the branded vision. IKEA might get away with selling super-expensive furniture, but they don’t. Customizing the techniques for your organization.
Beyond Philosophy
MARCH 21, 2016
Employee engagement is critical to your organization’s hiring efforts. As the Fortune article points out, the Generation Z, fun-workplace-seeking employees will comprise at least 20% of the workforce by 2019, just three short years from now. You likely associate each of them with a positive employee experience.
ShepHyken
NOVEMBER 26, 2018
Busting 3 Massive Myths About Employee Engagement by Christine Comaford. Forbes) There’s a lot of buzz about employee engagement these days. But the sad truth is that engagement stats worldwide are still dreadfully low. Here are my top five picks from last week. That’s a bold statement, but it’s true.
Beyond Philosophy
FEBRUARY 27, 2017
I’ve also qualified for airline elite status after a busy travel year, and then watched the perks squandered when I didn’t fly as much in the next one. Start by engaging the employees. Researchers have found that an engaged employee is essential to success in the global economy.
Beyond Philosophy
AUGUST 8, 2016
As Customer Experience Consultants, we hear our clients worry about how much their Customer Experience program improvements will cost. This example of a high point in a Customer Experience from Southwest Airlines didn’t cost a dime—but it ended up on CNN Primetime, not to mention raising the spirits of the passengers on board.
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