Outsource Consultants

SEPTEMBER 14, 2021

Delta Airlines is hiring 5,000 professionals to help support their customers, but still expects lengthy hold times (some as long as 9 hours) to persist into the fall. So if you have specific AI goals, you should definitely consult on your options with an expert contact center partner. 3 Great Ideas — and How to Get Started.

Contact Center 125

Contact Center Interactive Voice Response Morale Abandon rate 125

CX Journey

NOVEMBER 12, 2015

Next, we had an excellent presentation from Ian Golding , an independent consultant who is passionate about customer experience. This included a terrible experience with SAS airline and the positive example of Hector (a taxi driver in Rome). So, it makes sense to think about gamification here.

Gamification 63

Gamification Airlines Construction Coaching 63

Livepro

JULY 17, 2018

Topic: ‘Engaging the team on the Balanced Score Card through Gamification’. His involvement in both inbound and outbound processes includes centres serving the energy, IT, banking, airlines, telecommunications, government, collections, credit card and insurance industries. Luke Jamieson | Head of Service Centre at First State Super.

Transportation 40

Transportation Government Multichannel Consulting 40

Connecting the Dots

APRIL 3, 2024

Airline and airport safety videos that use visual puns or jokes (i.e., Gamification also works well. 4 Customer Care Measurement & Consulting (CCMC) cross-industry proprietary data. Retrieved from [link] 6 Customer Care Measurement & Consulting (CCMC) cross-industry proprietary data. 5 Reichard, C.

Education 62

Education B2B Sales Surveys 62