Airlines Consulting Morale 
Beyond Philosophy
FEBRUARY 27, 2017
I’ve also qualified for airline elite status after a busy travel year, and then watched the perks squandered when I didn’t fly as much in the next one. In our customer experience consultancy, we’ve found that there’s often little connection between the concept of employee loyalty and customer loyalty, and that’s a big mistake.
ShepHyken
NOVEMBER 26, 2018
To Improve Customer Experience, Start With Morale, Not Technology, Feds Say by Tom Shoop. My Comment: This short article reminds us that no matter how much you are investing – or plan to invest – in technology to deliver a better customer experience, your first investment should be in the morale of your people.
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Beyond Philosophy
OCTOBER 8, 2014
Airlines don’t either. Follow Colin Shaw on Twitter @ColinShaw_CX The post eBay & PayPal’s Split is Good for Customers appeared first on Beyond Philosophy | Customer Experience Consultancy | CEM Consultants. Honestly though, I would guess that the vast majority of you haven’t used a pay phone in ten years.
Outsource Consultants
SEPTEMBER 14, 2021
Delta Airlines is hiring 5,000 professionals to help support their customers, but still expects lengthy hold times (some as long as 9 hours) to persist into the fall. So if you have specific AI goals, you should definitely consult on your options with an expert contact center partner. Empower Agents Now for Success Later.
CX Global Media
JULY 10, 2019
About Justin Robbins : Justin is a customer service expert, professional speaker, and business consultant that helps contact center and customer service teams develop quality assurance, coaching, and training programs that drive sustainable performance improvement. . Jackie Morales Chief Insurance Officer, Bestow. Please Share.
CX Accelerator
APRIL 30, 2018
It sounds silly, but hitting that reset button together, as a united team, makes a huge impact on the psyche of the individuals and the morale of the group as a whole. This concept was first introduced by Scandinavian Airlines president Jan Carlzon in the 1980s.
360Connext
APRIL 28, 2017
Delta Airlines Cargo is a bigger business than you may realize as a regular airline passenger. ” Morale, motivation, and consistency in performance go up. The post It’s Time to Be Honest About the People in Your Experience appeared first on Customer Experience Consulting. Save 1,000 words.
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