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3 Keys to Q4 Contact Center Success in 2021

Outsource Consultants

Delta Airlines is hiring 5,000 professionals to help support their customers, but still expects lengthy hold times (some as long as 9 hours) to persist into the fall. So if you have specific AI goals, you should definitely consult on your options with an expert contact center partner. Want an expert that can help you get started?

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How Egypt Call Centers Are Powering the Future of EMEA CX

Outsource Consultants

At Outsource Consultants, we’ve witnessed firsthand the transformative impact of Egypt support on companies across various sectors. Cost-Effective Quality Service The economic advantage of outsourcing to Egypt is substantial. This cost-effectiveness doesn’t compromise quality.

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When “Virtual” is Better:

Skybridge

Many customers who call the hotlines of airlines, retailers and financial-services firms, among others, encounter hours long wait times, hearing recorded messages saying help is currently unavailable. firm that provides customer-service software and staff for companies who outsource and is hiring hundreds of workers to keep up with demand.

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Contingency Planning With At-Home Agents

Outsource Consultants

College campuses are abandoned , sports teams are shut down, and airlines are seeing their lowest numbers since 9-11. Outsource call centers that have been running an at-home model for years aren’t scrambling to prepare themselves for a workplace exodus, they’re already doing it successfully. Let us know if we can help.

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High-Performance Agent Development in Contact Centers: Top Experts Reveal Secrets

CX Global Media

Jim has 30+ years of contact center outsourcing experience in inbound, outbound, chat operations, and social media management spanning across the globe; His expertise includes operational performance management, e-commerce sales and service with an impeccable track record of innovation and advanced business intelligence.

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What does bad customer service do to a good business? Guest post by Elena Lockett

ijgolding

Research conducted by management consulting/customer research firm, TARP, shows that 50% of customers will just not bother contacting CS, choosing to sit in silence and never buy from you again. One case of bad CS that made it viral was the service provided by United Airlines. Businesses who have suffered.

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Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Arie Goldshlager.