Airlines Contact center software Customer effort 
VocalCom
FEBRUARY 5, 2018
Indeed, many of the customer service scandals that have occurred recently have been due to companies withholding information or failing to show empathy for customers. For example, Apple customers expressed outrage over the company’s admission that old phones were being slowed down deliberately. Convenience.
NICE inContact
AUGUST 9, 2018
Customer Effort Score (CES). Customer Effort Score or CES is a metric that scores the level of difficulty customers experience when using your product or service. Unlike CSAT, CES is focused on individual interactions with your customers, rather than overall sentiment for your brand.
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NICE inContact
AUGUST 9, 2018
Customer Effort Score (CES). Customer Effort Score or CES is a metric that scores the level of difficulty customers experience when using your product or service. Unlike CSAT, CES is focused on individual interactions with your customers, rather than overall sentiment for your brand.
NICE inContact
AUGUST 9, 2018
CSAT surveys are generally sent after a customer service interaction like a ticket, phone call, or live chat. What is Customer Effort Score (CES)? Customer Effort Score or CES is a metric that scores the level of difficulty customers experience when using your product or service (you can find a CES starter kit here ).
VocalCom
OCTOBER 22, 2018
Airlines might send information about upcoming flights and offer early check-in. By anticipating your customers’ needs, you can ensure that they never miss an important deadline or event. For example, if a customer wants to know how to renew a subscription, offer to do it for him.
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