Remove Airlines Remove Contact center software Remove Customer Service
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A Customer Experience to Watch: Learn 5 Examples of Good Customer Service from Alaska Airlines [Monthly Brand Crush Post]

SharpenCX

What about the examples of good customer service and the success stories of leaders and employees who ban together to deliver outstanding experiences? They’re the ones who hold leading spots on top satisfaction lists and who have a following of raving customer advocates. First up: Alaska Airlines.

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Chatbots: What Role Should They Play in Customer Service?

VocalCom

Many brands believe that chatbots are key to modernizing customer service. It’s still an early stage for chatbots within the domain of customer experience, and companies need to use them prudently. Here are five tips for optimizing the use of chatbots in your customer service strategy.

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Is Your Brand Meeting These 6 Customer Expectations?

VocalCom

Customers expect honesty at all times. Indeed, many of the customer service scandals that have occurred recently have been due to companies withholding information or failing to show empathy for customers. The airline industry has also suffered setbacks due to mistreatment of passengers and poor communication.

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Social Customer Service Rankings: Where Do You Stack Up?

Chad Schaeffer

It was May 2001 and I was just kicking off my first contact center software implementation as a project manager. Wow have times changed in the past 5 years with the emergence of social customer service! But has social customer service really arrived? A close third is the Airline industry.

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Is WhatsApp Integration for Customer Support Worthwhile?

Babelforce

With this in mind, it’s easy to see why you might want to add WhatsApp as a customer service channel. Offering Customer Support With WhatsApp. (If 6 Major benefits of WhatsApp for customer support. #1 1 Send and receive WhatsApp messages within your contact center software. If you don’t… why not?

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CSAT vs. NPS vs. CES: A Guide to Customer Service Metrics

NICE inContact

In a previous blog, I outlined 14 different metrics that contact centers should be tracking to improve customer experience. However, these metrics are designed to influence real-time decision making in your contact center. Are my customers willing to recommend my product or services to others?

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5 Ways AI Can Drive Proactive Customer Service

VocalCom

While artificial intelligence helps brands deliver personalized customer experiences, the technology also offers another major benefit: proactive customer service. Artificial intelligence can analyze customer data, empowering companies to solve problems before they arise while giving customers richer experiences.