Airlines Contact center software Surveys 
SharpenCX
JANUARY 15, 2020
First up: Alaska Airlines. Alaska Airlines has been steadily climbing on the ACSI Index since 2015. And last year, they were the only airline to push past the 70 th percentile, reaching 80% satisfaction and nabbing the number one Customer Satisfaction score in the industry. There’s a lot to love about Alaska Airlines.
VocalCom
APRIL 16, 2018
When measuring customer experience, your company likely includes surveys in your approach. While this practice remains a viable method for gaining feedback, how your company sends these surveys is critical to getting responses. For maximum engagement, your brand must modernize survey practices in a way that appeals to customers.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
NICE inContact
AUGUST 9, 2018
CSAT surveys are generally sent on a regular basis (monthly or quarterly) and are not tied to specific service interactions (more on that later). You can read more about building great CSAT surveys here. Are you tracking these 3 customer service metrics in your contact center? Net Promoter Score (NPS).
NICE inContact
AUGUST 9, 2018
CSAT surveys are generally sent on a regular basis (monthly or quarterly) and are not tied to specific service interactions (more on that later). You can read more about building great CSAT surveys here. Are you tracking these 3 customer service metrics in your contact center? Net Promoter Score (NPS).
NICE inContact
AUGUST 9, 2018
CSAT surveys are generally sent after a customer service interaction like a ticket, phone call, or live chat. You can read more about building great CSAT surveys here. Are you tracking these 3 customer service metrics in your contact center? What is Customer Effort Score (CES)? 2) Disagree. (3) 3) Somewhat Disagree. (4)
VocalCom
OCTOBER 22, 2018
Airlines might send information about upcoming flights and offer early check-in. While you do not want to hassle them regularly with phone calls, it’s perfectly fine to send surveys after a service interaction on the channel of contact. Make sure to keep the surveys short, and follow up quickly when details are still fresh.
SharpenCX
APRIL 8, 2020
One time I had to contact an airline about a flight change, and they were at service capacity. In customer surveys, ask for feedback on the experience reaching an agent. And when your thresholds top out, send customers to voicemail or use your IVR to point them to another channel for help. Talk about maddening. Get the ebook.
Expert insights. Personalized for you.
90 
Let's personalize your content