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Research Global Benchmarking Series, ContactCenterWorkforce Management Insights into organizational customer experience objectives, the challenges they face and the programs in place to deliver a seamless experience when customers reach out for support. As an illustrative example, think of phoning an airline.
It’s in the autopilot features of commercial airlines that do most of the work in guiding a aircraft from one location to another. Vendors are now starting to look at how AI can be applied to enhance the performance of agents, supervisors, managers, workforce planners, quality analysts and other members of the contactcenterworkforce.
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