Airlines Contact Center Multichannel 
SharpenCX
JANUARY 15, 2020
First up: Alaska Airlines. Alaska Airlines has been steadily climbing on the ACSI Index since 2015. And last year, they were the only airline to push past the 70 th percentile, reaching 80% satisfaction and nabbing the number one Customer Satisfaction score in the industry. There’s a lot to love about Alaska Airlines.
NobelBiz
FEBRUARY 10, 2023
What is the specific need contact centers have now and who will be the ones to rise and meet that need? And why are some contact centers still slow to adopt what would be the only way to save their business? Steve Bederman on the Contact Center Insights Podcast. Nancy : Right.
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Eptica
OCTOBER 30, 2015
So sectors where there is a lot of choice, such as retail, restaurants, and airlines, have invested heavily in customer experience. Competition and choice Clearly, the easier it is for a consumer to switch from your company, the better your customer experience needs to be if you are to win their loyalty. Share this page on: Tweet.
Eptica
JUNE 8, 2016
The latest Eptica Multichannel Customer Experience Study suggests that both airlines and package operators are struggling to cope with the move to digital. The research assessed ten brands in the travel sector (a mix of airlines and travel agents/operators) on their ability to provide answers to 10 typical customer service questions.
VocalCom
FEBRUARY 27, 2018
Many industries are using chatbots in this capacity with great success—notably, the airline and banking sectors. United Airlines uses a chatbot called AutoPilot to help customers with all their flight information needs, while Bank of America’s “Erica” chatbot helps customers with nearly every aspect of account management.
Eptica
JULY 27, 2016
A good example of the benefits of overhauling customer service is budget airline Ryanair. Given the cost of recruiting new customers, it is vital that businesses retain their existing ones, particularly at a time of increased competition in every market. The result? Share this page on: Tweet.
Eptica
JUNE 3, 2016
This means brands need to look at how they resource contact centers to cope with different patterns of user behavior – for example if you are an airline you need to be able to deal with customers 24×7, on their channel of choice. Share this page on: Tweet.
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