Customer Service KPI Metrics: Everything You Need to Know in 2023, Explained
Netomi
AUGUST 31, 2022
Measuring employee satisfaction with their job, processes and team can alert you to any issues or attrition risks, and as a result retain your agents (and keep recruiting, training and onboarding costs at bay). Take frequent employee surveys, have 1-on-1 check-ins and encourage open communication to understand your employee satisfaction.
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