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5 Top Customer Service Articles For the Week of May 29, 2017

ShepHyken

My Comment: What United Airlines scandal! The day or two after the scandal where a United Airlines passenger was physically and brutally removed from the plane, the stock plummeted and United lost almost a billion dollars in value. One analyst explains why. Well not even two months later the stock is up 11% and touched a new high.

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The Top Hold Time Offenders of 2022 Revealed (And Airlines Aren’t Doing So Hot)

Fonolo

For 2022, we’ve sifted through the data, and here’s what we found: Airlines account for 35% of all tweets complaining about hold time. In fact, airlines dominated our top 10 list, which just goes to show how customer service can make or break the public’s perception of your brand. Bags still missing after 8 days.

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5 Top Customer Service Articles For the Week of April 17, 2017

ShepHyken

Getting More Referrals = Letting People Your Customers Care About Know About Brands That Care About Them by Joseph Michelli. Joseph Michelli) Here are some broad approaches to activating promoter behavior in your loyal customer base. United Airlines and the Dollars and Cents of Customer Experience by Augie Ray.

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Guest Blog: How Will Artificial Intelligence Impact CX and Customer Service?

ShepHyken

For example, algorithms are able to digest complex customer data and provide relevant content to individuals at the right time. AI-driven chatbots are being deployed more and more within customer support functions, but web personalization extends beyond just automated bots.

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The Power of Emotional Connection: Growing Your Business Through Strong Customer Experience

CCNG

I quickly called the airline to see what could be done to rectify the situation. Still after 10 years, I remember that conversation with that agent, and go out of my way to use that airline. In today's competitive market, providing an outstanding customer experience is more important than ever.

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5 Top Customer Service Articles for the Week of December 9, 2019

ShepHyken

How a customer service project is helping Southwest Airlines realise its 360-customer vision by Nadia Cameron. CMO) VP of customer support services talks through its latest customer technology transformation. 5 Ways Elite Brands Are Setting the New Standard for Customer Experience by Janelle Estes.

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Artificial Intelligence in Customer Care: What, Why, and How

Noble Systems

Customer care today remains mostly reactive. Businesses wait for a customer to call into the contact center. The agent asks a series of questions to gather information needed in order to answer the customer’s question or solve their problem. Then we’ll cover why you should care. AI Defined.