CSAT Score: Everything You Need To Know About Customer Satisfaction Scores (Updated March 2022)
Netomi
MARCH 27, 2022
In Economy airline travel , there’s no expectation for a glass of champagne before takeoff. When measuring CSAT, it’s important to understand the different circumstances of your individual customers to glean actionable insights. Customer retention is fundamental to a thriving business. Airlines: 74% . CSAT vs. CES.
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