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The importance of audio quality for contact centers

Spearline

Imagine having frequent-flyer membership of an airline and calling their premium club line only to be met with poor audio quality. Customer experience It’s important to get the basics right. There are many tactics for improving customer experience. You may be on a business trip.

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The importance of audio quality for contact centres

Spearline

Imagine having frequent flyer membership of an airline and calling their premium club line only to be met with poor audio quality. Another echoed the warning that good customer experience does not always equal ‘cool, new innovation’ It’s important to get the basics right first.