Airlines Customer retention Employee engagement 
Beyond Philosophy
MARCH 5, 2015
There have been many great stories in the past couple of months about airlines doing what was right by their Customers. We can all learn a little about Customer centricity when we look at these examples from three major carriers in the US. Frontier Airlines Pilot Feeds His Passengers While Stranded on Runway.
ShepHyken
NOVEMBER 26, 2018
Busting 3 Massive Myths About Employee Engagement by Christine Comaford. Forbes) There’s a lot of buzz about employee engagement these days. But the sad truth is that engagement stats worldwide are still dreadfully low. Customer Retention Made Easy by Samir Palnitkar. They tell others.
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ShepHyken
JANUARY 27, 2020
The airline didn’t need to see my boarding pass. Plenty of ideas on how to create employee satisfaction, employee engagement and the positive impact it has on the company and its customers. Customer Retention Strategies To Explode Your Business In 2020 by Matt Duczeminski.
Beyond Philosophy
JUNE 4, 2015
They included CarMax, BMW, Costco, Harley-Davidson, IKEA, JetBlue, Johnson & Johnson, New Balance, Patagonia, Timberland, Trader Joe’s, UPS, Wegmans, and Southwest Airlines. Exemplars of branded customer experience also understand that there is a ‘journey’ for customers in relationships with preferred companies.
ProProfs Blog
SEPTEMBER 20, 2019
Following a trip made from Chicago to Paris, Hasan Syed, one of the customers, was frustrated at British Airways’ inability to tackle the issue of lost luggage. Syed thus turned to Twitter and expressed his anger towards the airline. . After all, when a customer loses the luggage, they expect the issue to be resolved at the earliest.
Chip Bell
MARCH 16, 2021
It is about employee engagement and its impact on retention. But it’s indirectly about customer retention. Research shows the number one impact on customer relations is employee relations. So, what is the foundation of employee (and customer) retention? Buy the book today.
ProProfs Blog
JANUARY 17, 2020
Not only did they report this news of United Airlines, but they also reported that the passenger faced severe injuries. . Well, the answer is, he did not give up his seat to a United employee. With a good customer service recovery process in place, your company can: Increase the number of loyal customers substantially.
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