ShepHyken

NOVEMBER 26, 2018

Do customers really want to take your survey? To Improve Customer Experience, Start With Morale, Not Technology, Feds Say by Tom Shoop. Customer Retention Made Easy by Samir Palnitkar. Here are a few ideas on how to retain those happy customers. Customer Experience by Tom Fishburne. They tell others.

Airlines 222

Airlines Customer Service Employee engagement Morale 222

Beyond Philosophy

OCTOBER 8, 2014

Airlines don’t either. Honestly though, I would guess that the vast majority of you haven’t used a pay phone in ten years. That future isn’t as futuristic as it may sound right now as many merchants are gravitating away from cash. Buses in London don’t take cash.

Customer centricity 276

Customer centricity Customer retention Customer emotions Airlines 276

Beyond Philosophy

OCTOBER 8, 2014

Airlines don’t either. If you enjoyed this post, you might be interested in the following blogs: 7 Signs that Your Executive Team is Not On Board with Your Customer Experience Agenda. How Customer Centricity Plays Out in Customer Experience and Affects Customer Retention. Buses in London don’t take cash.

Customer centricity 150

Customer centricity Customer retention Airlines Customer emotions 150

Beyond Philosophy

OCTOBER 8, 2014

Airlines don’t either. If you enjoyed this post, you might be interested in the following blogs: 7 Signs that Your Executive Team is Not On Board with Your Customer Experience Agenda. How Customer Centricity Plays Out in Customer Experience and Affects Customer Retention. Buses in London don’t take cash.

Customer centricity 150

Customer centricity Customer retention Airlines Customer emotions 150

ijgolding

DECEMBER 17, 2014

Last week I had the pleasure of writing a Customer Experience Review on low cost airline Norwegian. I intentionally say ‘the pleasure’ as I was pleasantly surprised by the experience – not a common feeling I have in my experiences with airlines. The moral of this story is as per the title of this blog post.

Airlines 83

Airlines Morale Customer retention Customer Experience 83

ijgolding

NOVEMBER 18, 2014

Last week I had very high expectations of three particular organisations – the W Hotel in Leicester Square; Scandinavian Airlines (SAS); and the Admiral Hotel Copenhagen. I was excited to fly to Copenhagen with Scandinavian Airlines (SAS). I expected it to feel a somewhat better experience than other airlines.

Airlines 86

Airlines Entertainment Morale Customer retention 86

CSM Magazine

JANUARY 27, 2025

Encouraging your team to think like problem-solvers not only strengthens customer relationships but also boosts morale. Offering Loyalty and Incentive Programs Why do people keep going back to their favorite coffee shop, hotel, or airline? Simpleloyalty programs.

Customer Service 52

Customer Service Multi-channel support Chatbots CRM 52