ShepHyken

NOVEMBER 26, 2018

Busting 3 Massive Myths About Employee Engagement by Christine Comaford. Forbes) There’s a lot of buzz about employee engagement these days. But the sad truth is that engagement stats worldwide are still dreadfully low. To Improve Customer Experience, Start With Morale, Not Technology, Feds Say by Tom Shoop.

Airlines 215

Airlines Customer Service Employee engagement Morale 215

Beyond Philosophy

FEBRUARY 27, 2017

I’ve also qualified for airline elite status after a busy travel year, and then watched the perks squandered when I didn’t fly as much in the next one. Engaged employees aren’t just satisfied with their working conditions and pay, they want to go above and beyond, to innovate and advance the company’s goals.

Chief Customer Officer 333

Chief Customer Officer Airlines Morale Employee engagement 333

ShepHyken

MARCH 23, 2018

They had greater employee engagement and more loyal customers. Cause: Any size company, from small to global, can make false assumptions when they fail to monitor and nurture the relationship with employees. Disengaged employees cost organizations an estimated $450 – 550 billion each year ( Gallup ).

Airlines 209

Airlines Morale Benchmark Marketing 209

CX Journey

JULY 13, 2017

Image courtesy of Pixabay Why is it so difficult to understand what employee engagement is all about? It's great that there's an ongoing spotlight on employee engagement because it's still at an all-time low. It's great that there's an ongoing spotlight on employee engagement because it's still at an all-time low.

Employee engagement 51

Employee engagement Airlines Coaching Morale 51

CSM Magazine

FEBRUARY 9, 2021

Air France KLM ESSC has continued its partnership with Thrive , which has involved the development of an employee engagement and communications app, ‘My Wem’. . Air France KLM is one of the world’s leading airlines, employing over 80,000 staff. It has shaped our company culture, increased morale, and employee recognition.

Employee engagement 52

Employee engagement Sales Transportation Airlines 52

CX Journey

MARCH 31, 2015

It includes any way the employee "touches" the company and vice versa in the course of doing his job. Employee Engagement is a phrase that gets thrown around a lot, so it''s important to understand what engagement means and how it comes about. This definition of engaged employees comes from Gallup.

Journey mapping 64

Journey mapping Morale Employee engagement Airlines 64

CX Journey

APRIL 19, 2016

Kevin Kruse defines the ROI or the business impact of employee engagement (which is just one component or measure of the employee experience, along with trust, happiness, satisfaction, retention, etc.) as the Engagement-Profit Chain, which looks like this. That's insane. What about your company?

Employee engagement 56

Employee engagement Airlines Morale Consulting 56