TeleDirect

MARCH 15, 2025

These centers provide support for a wide range of industries, including: Healthcare and medical services E-commerce and retail Financial services and banking Technology and IT support Travel, hospitality, and airlines Insurance and legal services Benefits of Choosing a US-Based Call Center 1. More efficient first-call resolution (FCR).

Call Center 62

Call Center First call resolution Healthcare Telemarketing 62

Outsource Consultants

SEPTEMBER 14, 2021

Look no further than the travel industry, which is already reeling to meet Q4 demand spikes and record call volume. Delta Airlines is hiring 5,000 professionals to help support their customers, but still expects lengthy hold times (some as long as 9 hours) to persist into the fall.

Contact Center 125

Contact Center Interactive Voice Response Morale Abandon rate 125

HGS

SEPTEMBER 6, 2017

For most patient contact centers today, efficacy is measured using quantitative benchmarks—how fast calls are answered, the rate of first-call resolution, the number of agent-to-agent transfers, and so on. All of those measures are important, of course.

Contact Center 113

Contact Center Healthcare Benchmark Airlines 113

Spearline

NOVEMBER 2, 2021

Imagine having frequent-flyer membership of an airline and calling their premium club line only to be met with poor audio quality. Call durations/handling times and first call resolution If both your customer and your agent are struggling to communicate through poor audio quality, inevitably, the call can take longer to resolve.

Contact Center 52

Contact Center First call resolution Outbound sales Airlines 52

Outsource Consultants

APRIL 4, 2025

A leading international hotel chain reported a 25% increase in booking conversions after implementing 24/7 multilingual support through an Egyptian call center. These call centers handle complex travel inquiries, reservation changes, and provide local insights to travelers.

Call Center 67

Call Center outsourcing Banking Government 67

Pointillist

JUNE 15, 2018

Loyalty programs usually take the form of memberships that confer rewards, such as airline frequent flyer programs. An airline used journey analytics to successfully track customer satisfaction at ‘moments of truth’ for important customer journeys. Put Real-time Data in the Hands of Employees.

Customer retention 110

Customer retention Analytics Airlines SaaS 110

Spearline

NOVEMBER 12, 2018

Imagine having frequent flyer membership of an airline and calling their premium club line only to be met with poor audio quality. Call durations/handling times and first call resolution. You may be on a business trip and want to quickly make a last minute change to your return flight.

First call resolution 40

First call resolution Outbound sales Airlines Chatbots 40