Airlines, First call resolution and Outbound sales

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Airlines

First call resolution

Outbound sales

The importance of audio quality for contact centers

Spearline

NOVEMBER 2, 2021

Imagine having frequent-flyer membership of an airline and calling their premium club line only to be met with poor audio quality. Call durations/handling times and first call resolution If both your customer and your agent are struggling to communicate through poor audio quality, inevitably, the call can take longer to resolve.

Contact Center

Contact Center First call resolution Outbound sales Airlines

The importance of audio quality for contact centres

Spearline

NOVEMBER 12, 2018

Imagine having frequent flyer membership of an airline and calling their premium club line only to be met with poor audio quality. Call durations/handling times and first call resolution. You may be on a business trip and want to quickly make a last minute change to your return flight.

First call resolution

First call resolution Outbound sales Airlines Chatbots

Customer Contact Central

The importance of audio quality for contact centers

The importance of audio quality for contact centres

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