Beyond Philosophy

MARCH 31, 2020

I’ve received a number of messages from airlines, hotel chains and travel site CEO’s about all the measures they are taking, the policies they are changing, etc. So airlines might even stream live to passengers how the plane is being cleaned … who knows. Digitization will also speed up in Education and Healthcare.

Airlines 499

Airlines Healthcare Government Self service 499

Fonolo

JULY 18, 2019

These five customer service faux pas will not only make your organization seemed outdated, but ultimately harm your customer relationships. Limited Self-Service Options. Now and then, the airline industry’s inclination to automate everything, eradicating customer service interactions in the process, backfires.

Customer Service 126

Customer Service Self service Healthcare Airlines 126

Aspect

JUNE 4, 2020

For example, healthcare and government organizations observed a surge in customer demand for service while retailers, airlines and hospitality firms saw a significant drop in demand due to related lockdown measures. The most recent and relevant example of such sudden changes impacting organizations is the COVID-19 pandemic.

Contact Center 139

Contact Center Average Handle Time Self service Airlines 139

HGS

SEPTEMBER 6, 2017

Dan Schulte, Senior Vice President, HGS Healthcare. Hospitals and health systems have made considerable investments in financial, clinical and technological processes that will support an evidence- and quality-based patient-centric healthcare experience. Adapting Value-Based Principles to the Patient Contact Center.

Contact Center 113

Contact Center Healthcare Benchmark Airlines 113

HGS

OCTOBER 3, 2017

By Donna Martin, HGS Senior Vice President, Business Development, Global Healthcare. Just like you, your health system’s patients are consumers who shop at Amazon, purchase airline tickets, and stay at hotels for business and pleasure. They’ve grown accustomed to a concierge-level of customer service. Healthcare.

Contact Center 100

Contact Center Healthcare Business Process Outsourcing Self service 100

The Petrova Experience

DECEMBER 29, 2020

Our 5th 2021 customer experience trend highlights contactless and self-service experiences across industries. Before we dive into this topic, let’s take a moment to define what contactless and self-service mean to us. What is Self Service? To begin, let’s define self-service.

Self service 45

Self service Airlines Healthcare Transportation 45

Inbenta

JUNE 30, 2021

Gol Airlines. Chatbot examples in the healthcare industry. Gol Airlines. As one of the major Airlines in South America and Brazil, Gol Airlines was struggling to keep up with responses for all customer support requests. Some of the great features: It is connected with the Airlines systems. TravelClub.

Chatbots 105

Chatbots Airlines Healthcare Self service 105